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Customer Service

Shipping & Delivery

U.S. Shipping   -  

  • In-stock orders usually ship within 1-3 business days
  • USPS Priority Mail Service (delivery within 2 to 3 business days)
  • UPS Ground (delivery within 1 to 5 business days)
  • UPS 3 Days Select (delivery within 3 business days)
  • USPS Express Mail (delivery within 1 business days)
  • International Shipping - 
  • USPS Express Mail (Varies by Country) 
  • Customs declarations will be declared as 'Merchandise' and the full product purchase price declared.
  • International Taxes, Duties, Regulations, Brokerage Fees, etc. 
  • Customer is responsible for any fees assessed by the local shipping carrier. Sunshine Comics is not responsible for any fees incurred due to customs, brokerage fees, etc. Some items may be restricted or prohibited from entering your country. Please contact your local customs department to receive more information.

Privacy & Security

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.     

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Returns & Replacements

You may return an unopened item for any reason within 14 days of receiving it.

  • Returns are subject to a cancellation fee of 15% of the item's value or $5.00; whichever amount is greater.
  • You must notify us within 7 calendar days of receiving the product either by email or telephone. 
  • The product must be sent back to us and postmarked within 14 days of your receipt of the product to be accepted. 
  • The 14 day period begins according to the UPS and USPS website tracking delivered date.
  • You will be refunded your money back less your original shipping costs and cancellation fee.
  • The item must be returned/received in the same condition as it was originally sent.
  • Shipping costs to send the product back are the buyer's responsibility.
  • Tracking is required, and insurance is recommended.
  • Opened products or products where the factory seal has been broken may not be returned for any reason.
  • If for any reason you receive the wrong item, you can send it back and we will ship the correct item.
  • We must be notified within 7 days if you receive an incorrect product.
  • We will either provide a refund on the item or send you’re the correct item.
  • In this case, we will refund the returned shipping fee.

 

If you receive a damaged item/package. 
  • We must be notified within 7 days if you receive a damaged product.
  • We will either provide a refund on the item or send you’re the correct item.
  • We will file a claim with the shipping carrier and send a replacement (or issue a refund if we are sold out of the item).
  • The buyer is required to send the item back when requested to start the refund process.
  • We will refund the returned shipping fee if requested to be send back.
  • Please keep the original shipping box as the carrier may want to pick it up.